Why Amdocs believes that innovation begins in its HR department

For many organisations, innovation begins in a boardroom. The question for founders, CEOs and management teams is to establish the approach they’ll take to building products and services. Is a siloed innovation department or innovation lab the best way to fuel ideas? And will an incremental approach deliver success? Or a more radical regime?

Or does, as we believe, intrapreneurship hold the answer? Intrapreneurship – an approach which allows employees from all over a businesses to act like an entrepreneur  – develops the skills of the most self-motivated, proactive, and action-oriented employees who have leadership skills and think outside the box.

Whatever approach you take though, we believe that innovation begins outside of the boardroom – instead, beginning in the HR department. And it’s this important idea which helped  Amdocs, the multinational technology company, when its hiring team engaged with AfCE in the Summer of 2019.


Screening submissions with a DNA test

AfCE’s DNA test is the world’s most accurate personality based test to identify and screen potential intrapreneurs. The testing process has been used with more than 35,000 professionals and has been frequently calibrated against the real world performance of launching new ventures to even further refine and improve the service. For many companies it represents a quick way of de-risking innovation projects before they’ve even started – to ensure a programme is staffed with the optimum team. 

For Amdocs, it has been used in an internal screening process for new recruits to its innovation programme – allowing HR teams to establish the traits of employees. The test measures for attributes which are critical to innovation – like persuasion and adaptation – or useful to have, like conflict resolution. 


Creating successful teams

Importantly, the AfCE DNA test also helped Amdocs define the makeup of its innovation team – even before the recruitment process was complete. Would the candidates work well together? Is the team established with a diverse mix of personalities and abilities? Is there any potential conflict that needs to be circumnavigated? These are all key questions in building the optimum team, and which the DNA test can help to answer.

Perhaps the valuable element for Amdocs has been the consultative approach that AfCE has delivered. The expert innovation mentors have helped the Amdocs team to interpret data and use it in the best way. 

Amdocs believes that this addition to its internal selection process has significantly improved its innovation efforts, and makes the argument that tests like this are the best way to develop impactful, diverse and inclusive teams. And further down the line, understanding the drivers and motivators of the individuals in their team will help improve retention rates and increase employee satisfaction.

Indeed, like AfCE, Amdocs argues that innovation shouldn’t always begin in boardrooms, but that learning and development teams and HR executives also have a vital part to play in fuelling an organisation’s innovation efforts.